Find 4 Star Hotels in National Harbor, MD from SAR 460

"Hilton Capitol Hill is a DC Gem What in my mind really sets Hilton Capitol Hill apart from any other hotel is the Exceptional Service of all the staff. The first night I stayed in a room that was awesome but for some reason the mattress felt a little hard. Within an hour of expressing my concern, a manager personally reached out. And the manager did not just apologize but ensured that robust action was taken to resolve my concerns. By the time I finished breakfast, they had transitioned me into a new room with a mattress that was the perfect. When staying in a hotel there is nothing better than knowing that you have a hotel staff behind you that treats you with sincerity and respect. A staff that if something is not right, they solve the problem with a level of grace, kindness, and excellence in hospitality. Such excellence was displayed to me when the staff solved this mattress issue that I had when I stayed there. This exceptional customer service distinguishes Hilton Capitol Hil I believe from our hotels in DC. Whether you’re in DC for business on the Hill or a family vacation to see the monuments, the Hilton Washington DC Capitol Hill delivers a premier experience. It’s clean, stylish, placed exactly where you want to be, and has amazing staff dedicated to ensuring you have a great stay! "

"The hotel itself very clean and stuff very friendly. Great location, however we did not get room cleaning. When I called around 7pm with the concern they said they will send the service right away. We left and when came back to find out only the towels were left next to the sink. We did not get any regular service like replenishing coffee, emptying garbage or making the bed. In addition we were looking forward to room service however it was unavailable for staffing reasons. We cannot help but feel we were short changed in our experience at Arlo hotel. "

"Room was very nice. Beautiful view. Bathroom very nice just a bit small for two. Overall I would highly recommend this hotel. "

"All good thx"

"This was my first time staying here with my family. They don't inform you of the fees they don't tell you about amenities they just take your money "

"Room was clean. I loved the hotel atmosphere. Staff was very friendly and helpful."

"Our experience was horrible. We booked only for 1 night and the room beside us, there were 3-4 people talking and laughing the whole night, Since midnight till 8 AM none stop. I called lobby 3 times, and they came to give them notice 2 times. but they weren't listening. It was a horrible night and we both didn't sleep even 5 mints. and in the next morning we went to eat breakfast at the restaurant located in the lobby and although they had at least 6 empty and clean tables they said we should wait at least 20 mints and finally after 30 mints they let us to sit which it was unreasonable. The lady said her manager asked for waiting list and other guests were so upset as well. won't book this hotel anymore."