"Great clean hotel in a good location. Staff was excellent and the restaurant was very good. I wouldn't hesitate to recommend or stay at this hotel in the future. It's very convenient to the airport and their shuttle service is very good."
"The Aircon was not working when asked to change rooms told all the rooms available have no Aircon working they brought a portable Aircon in the room and it was like an sleeping inside a truck with the noise it made.
I had a guest visit me and the receptionist said only 30 Minutes will be allowed or we will charge extra $40 for the guest if the guest stays even 1 minute more I requested 15 mins extra but was rudely denied saying you have signed a checkin form and you should have read the...
"the rooms really are excellent . location is ok if you have a car, Things to know is, there is no spa, there is no sauna, there is no massage at the property. The breakfast is poor at best and if you like a coffee that is not drip be prepared to wait an hr for a not great coffee. but again the rooms are great. "
"I would also like to sincerely thank the management and the entire hotel team for paying attention to guests’ comments and taking them seriously. I truly appreciate the fact that you listen to feedback and make efforts to improve the guest experience.
Your willingness to respond to suggestions shows your commitment to providing better service, and I hope these improvements will continue in the future."
"The rooms were cleaned, and the staff were excellent. Everyone was willing to help. The only issue I noticed was noise due to lots of weddings that were ongoing at the property. There should be a way to have people having ceremonies and weddings in separate locations from the guests staying at the hotel.
I used the SPA; the lady was very professional, and the room was cleaned."
"Beautiful grounds. Staff are lovely and very helpful. Service in restaurants very slow but ok if you are not in a hurry. Property has seen better days, bed very hard, lack of maintenance on basics is noticeable. Holes and stains on bed fly net not at all pleasant.
Was ok but wouldn’t go back."
"Lovely sanctuary from the dusty streets. Great pool and gym , and I could see a good basketball and several tennis courts. The pool gets busy in the afternoon, but a nice relaxed atmosphere. Good breakfast buffet and egg station. Ok restaurant- Indian influenced- would love to see more local dishes! Matoke please! Room spacious nice and clean. Good TV - lots of ways to watch the World Cup , Wimbledon, The Tour, F1, Athletics etc! Shower was ok but not always hot water. Staff were very friendly...
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