"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...
"Even as a family of 5 we found our 3 bedroom sea view apartment to be extremely spacious and well-equipped, with en-suite shower rooms to the 2 twin bedrooms and both a dressing area and en-suite bathroom with separate shower to the master bedroom - there was also a full-sized kitchen, lounge, dining area, laundry room, separate WC and huge balcony with outside dining and seating areas.
The room and hotel in general were well maintained by Kenyan standards and very clean - the only drawback was...
"We didn’t like the cleanliness of the shower.
The bathroom sink had a clogged drain.
There were missing flushing operating parts on the toilet. The lounge furniture was dirty. The air conditioning had a bad order which triggered my allergies. Continuously triggering a cough. I had to sleep with the windows open and portable fan blowing for an entire night in order to keep from coughing. I had requested to change to a cleaner room without all of these issues. What they gave was a smaller room...
"Feels like I stayed at the Grand Budapest Hotel 50yrs past its prime, cold salt water showers, ageing building. Looks good first impression but quickly wears off."
"Great stay. Only need some upgrades in rooms and no TV in bedroom, we had to watch TV in livingroom area and TV didn't work well. But customer service was great and food was great too. Aged rooms, could be better if upgraded."
"Best hotel I’ve ever stayed at. Not a lot of rooms so it always feels so cozy and calm. Monkeys are everywhere, near your balcony at the pool or even in the trees when you have breakfast. Food is good, even for lunch and dinner everything is homemade and has a unique touch to it. You forget about all the noise around you. Very unique experience."
"Great stay! The food was delicious, the bed was very comfortable, and the pool was clean and relaxing. The staff were friendly, and the room was spotless. Overall, a wonderful experience and I would definitely stay here again."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
