"I like the room, the balcony, and the overall appearance of the hotel.The property itself was beautiful.
Unfortunately, my birthday experience was ruined by poor room service customer service. When I called to order food, I was repeatedly transferred back and forth between two employees. As someone who uses an accessibility device for Deaf and Hard of Hearing communication, this was especially frustrating. I eventually asked for a manager, who handled my order professionally and made sure my...
"I like the room, the balcony, and the overall appearance of the hotel.The property itself was beautiful.
Unfortunately, my birthday experience was ruined by poor room service customer service. When I called to order food, I was repeatedly transferred back and forth between two employees. As someone who uses an accessibility device for Deaf and Hard of Hearing communication, this was especially frustrating. I eventually asked for a manager, who handled my order professionally and made sure my...
Barbara