Find 4 Star Hotels in Los Valles from SAR 618

"Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples. "

"Great location, the staff were extremely friendly & helpful. Unfortunately the gym wasn't great, loads of stuff not working / missing from what was shown in the photos. And my mother's air con didn't work for 2 days, but she was then moved to a very nice room as soon as possible. We'd stay there again :) "

"This is a beautiful hotel. We were very lucky to get an upgrade and the suite was spacious with a wonderful view overlooking the ocean. Only downside for us was the size of the hotel. We prefer smaller, boutique type hotels and this hotel is quit large. There is also limited places to eat (only one dining room) unless you want to walk to the nearby wharf. "

"Perfect position for the area no cabs needed, right on the sea front a little cove for snorkelling about 5 mins walk. Rooms were clean, clean towels daily, breakfast great variety, dinner buffet only a few times as ate out in local restaurants, so would have liked option of lunch or dinner which would have been worth more to us, will defo be back. "

"Spacious house-like rooms with plenty of daylight and easy access to the pools. The variety of pools and proximity to the beach were perfect for my family. Food options were plenty and big enough meals. "

"Great services"

"We arrived early but were welcomed to the hotel, our luggage was looked after and we were given full access to what the hotel had to offer before officially checking in. We enjoyed all the facilities at the hotel, everywhere was clean, all the staff were friendly and helpful. We will definitely be coming back again in the future."

"Hotel was overall very good, all inclusive choice of food was excellent, alcohol choices were extremely poor. I would normally stay in H10 and it doesn't really compare to be honest. At H10 you get a choice of a bottle of water or glass of wine with your dinner. Here you only got a small glass of water. Room was very clean and air conditioning was also very efficient, hotel overall was well manicured which makes for a very pleasant experience. Shower size and pressure was excellent, there seemed to be a slight glitch in that occasionally where the shower water would get very hot quite quickly without having touched the regulator (Room 326). Hotel location is very good approx 4km from the port in Puerto del Carmen and something similar to the airport runway. The beach to the front of the hotel is an excellent beach and reasonably safe. Overall we really enjoyed our stay, hotel is designed to make it feel like each room is an apartment and when you leave the room you get a feeling of being outside immediately which is quite nice and takes away the claustrophobic feel of hotel corridors. Entertainment was also very good taking into account it is a holiday hotel, a lot of the performers seemed to be from Bulgaria and we really enjoyed the shows they put on and you could tell there was a lot of effort put in with limited stage and equipment to probably work with so they deserve a lot of credit. Overall its a good hotel and we enjoyed our stay."

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"