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I booked this hotel through Hotels.com as All Inclusive, which clearly stated that meals and drinks were included. However, when I arrived, I was informed that the booking only covered breakfast only. There were no inclusive drinks, no lunch or dinner, and no minibar access.
I contacted Hotels.com, and they confirmed that my booking should have included full meals and drinks. The issue has been escalated to their resolution team.
The hotel itself is clean and the staff were polite, but the...
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I booked this hotel through Hotels.com as All Inclusive, which clearly stated that meals and drinks were included. However, when I arrived, I was informed that the booking only covered breakfast only. There were no inclusive drinks, no lunch or dinner, and no minibar access.
I contacted Hotels.com, and they confirmed that my booking should have included full meals and drinks. The issue has been escalated to their resolution team.
The hotel itself is clean and the staff were polite, but the...
Denis