Find 4 Star Hotels in Lihue, HI from SAR 1,088

"The only positive part of this hotel was the staff. Every employee was extremely kind, professional, and attentive throughout our stay. Unfortunately, the hotel itself was a huge disappointment. The property was under heavy construction, but this was never properly communicated before booking. Entire areas were being remodeled, including the lobby, hallways, and the floor above our room. The building layout became a complete maze due to temporary detours, and even other guests were constantly confused trying to find their rooms. Although our room was clean, the condition of the property was shocking for the price being charged. The furniture was outdated and damaged, lamps were heavily rusted, the safe did not work upon arrival, one elevator was out of service our entire 6-night stay, and the other leaked water from the ceiling whenever it rained. There were also industrial dehumidifier machines left in the hallway outside our room the entire time. What bothered us most was seeing renovated rooms nearby while guests were still being placed in clearly deteriorated rooms during active construction. If the hotel is still undergoing major renovations, guests should be informed before booking and allowed to decide if they are comfortable staying there. Another misleading aspect was the “beachfront” advertising. The beach behind the hotel is not swimmable due to extremely rough waves, rocks, and dangerous conditions, something that is never clearly explained in the hotel photos"

"Way too expensive for what it is."