Find 4 Star Hotels in Lautoka from SAR 288

"Very disappointed with our stay. We had stayed here twice before and the overall care and attention to the simple basic room needs for guests were not met. Took 4 trips to the front desk to even get cards to open the door. Was a fault with the machine on the door. Aircon not working after night two became unbearable group had to move rooms only to have rain drip on their heads over night. Not once were the rooms completely replenished of basic necessities. Ie. towels, then a floor mat for the shower, toilet paper, water, tea, milk. We had to daily ask for something the staff had forgotten. My bed sheets were pilled to the point it felt like I was sleeping on sand. After day 5 we gave up asking for the basic necessities and just worked around what we had. Travelled with a group coming for a special occasion and the stay put a huge damper on the holiday having to come back to your room, no toilet paper, no water, no soap. You go on holiday to relax, and trust the hotel takes cares of basic needs. This is a Hilton branded hotel, guests should expect better. Understand it’s a chilled vibe at the island resorts, however believe it or not guests still need toilet paper. It’s basic room service."

"We stayed here one night spontaneously due to a cyclone coming thru and our other plans being cancelled. The rooms were very clean, the buffet breakfast was good. The staff were wonderful. "

"Large pool with shade if required. The grounds are wonderfully tropical and well curated. Bures are private, roomy and the air conditioning works a treat. The large, fluffy bath towels are changed daily. All of the staff are terrific and the restaurant is well worth trying."