"Tired rooms, staff not particularly enthusiastic or communicative, slow to respond to requests for basics like towels and toilet paper, most of the focus on the glitzy casino attached, and bedbugs. This wouldn't pass inspection as a three-star in most Western countries.
On the plus side, the breakfast was well done, there's a good restaurant next door (Happy) with contrastingly great service (so it is possible), and it's a short walk into the town centre and other attractions."
"Alles top wie immer... Richtig tolle, zuvorkommende und hilfsbereite Mitarbeiter. Wir hatten ein selbst verursachtes Problem mit der Türe und uns wirde binnen Minuten von mehreren Mitarbetern geholfen. Immer mit einem Lächeln - Gast ist hier König - immer! Danke für den tollen Aufenthalt ❤️"
"Beautiful hotel! Wish we could’ve stayed here longer. The food was amazing, pool was nice and clean, rooms were comfortable! Very impressed. The staff were so kind and very helpful. The view from the room balcony was gorgeous."
"The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...
"Beautiful room and the attention to detail was incredible. Good price and great location. However, we feel that we were taken advantage of by the owner. It could have been a simple misunderstanding but he said our credit card didn't go through and demanded secondary payment and we ended up being charged twice. And then at dinner we were overcharged again when he said the side dish was included and it wasn't. He also dropped our dishes and instead of giving us maybe a complimentary glass of wine...
"Staff does not speak any other language than Bulgarian, very limited breakfast, very disturbing gsm mast from a nearby building when staying on high floors, no minibar when early clousure"
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
