Find 4 Star Hotels in Kampung Merbau from SAR 174

"The checkin process is terrible.. The checkin time given was 2:30 PM. We reached the hotel by 3:30 PM.. We need to get a token to go to the reception desk.. There was a waiting time of about 50 mins just to reach the reception desk for checkin. After so much wait, when reached checkin desk - they simply told - Room is not ready.. Howcome, when the checkin time in 2:30 PM, even at 4:30 PM the room is not ready. (We even paid 100% payment in advance) The wait area is also jam-packed. When coming with the kids & infant - it super uncomfortable after a long travel. Adding to that - it the feedback that Room is not ready, and we were asked to wait for another 30 mins. Finally got the room key by around 5:30 PM. When we went to the room - no towels, toiletries were kept inside. There is no direct calling facility to the room-service. We need to send a Whatsapp message, and they will revert.. Overall, for the size of the hotel & the fare they charge - the prompt service needs a lot of improvement. Also, please improve the Breakfast dining area. No space to sit on Sunday morning due to crowd. Please make space for more people to eat peacefully, rather searching for tables. "

"The room was clean and functional with a comfortable bed. While the room had a kitchen area, sink and microwave, there were just two cups, one bowl and one plate. There were no glasses in the room or bathroom. The room had limited soft furnishings and with a tiled floor was echoey. The whole building was similar with the biggest issue being noise from other guests, those above us must have rearranged the furniture several times a day. Also, noise echoed down the corridor. Breakfast was average at best. Overall, a clean, spacious, functional room but basic. It felt like a UK university halls of residence, just bigger and with an en-suite. Good place if you are on a budget."