البحث عن فنادق بتصنيف 4 Star في إيموتا من SAR 164

"Great Staff"

"The spa was closed for the entire duration of our stay. The microwave, fridge, and lights in the guest toilets and the second bedroom ensuite were not working. When I escalated these issues, staff assured me they would be fixed the next day, but nothing was done. I ordered food through the kitchen service, but the order was sent to another room by their own error. After I cancelled it, food was still delivered to our room at 11 p.m. This reflects very poor communication within the hotel. I...

"They said they couldn't find our reservation , we woke up to the room door opened, the only thing keeping the door from being wide open was the lock chain. In the morning, they told us they had not received payment from hotels.com and they made us pay again. "