Find 4 Star Hotels in Craiglockhart from SAR 486

"Breakfast menu and service was top notch. "

"I want to leave feedback regarding the customer service experience at the Holiday Inn, specifically near the Starbucks area. First, I do want to acknowledge that there were two Indian women working in the Starbucks area who were very kind, respectful, and professional. They treated customers with courtesy, and I appreciated their positive attitude. However, the manager with white hair overseeing that area had an extremely rude and dismissive attitude. I felt completely unwelcome during the interaction. Her behavior toward me came across as irritated, cold, and disrespectful. What made the situation more upsetting was noticing the difference in how she interacted with other customers. I observed her smiling and being pleasant with white guests, while her attitude toward me as a Black customer felt noticeably different and dismissive. Whether intentional or not, that is how the interaction came across to me, and it left a very negative impression. Customer service should be respectful and professional toward everyone. Unfortunately, the behavior from that manager reflected poorly on the hotel experience overall."

"I gave a 4 star rating only because the room was small for what we paid, but nicely appointed and clean. Great toiletries (and even a wash cloth which was a pleasant surprise). We had the buffet breakfast and the service and variety was excellent."

"Very nice staff, great bar"

"The hotel was very nice. Enjoyed dinner in restaurant."

"Only one restaurant available that had limited menu and not nice atmosphere for dinning. Hallways and room dark. Carpet seemed older and not clean "

"We stayed on the 7th floor and had a stunning view of the castle. The front desk staff were all very helpful. The room was very clean. It was well located for all of our walking needs with bus stations nearby when we wanted to be out of the cold"

"We stayed four days here. The good: the staff is very friendly, it's very convenient to the train station, the big tour bus stop, the airport bus stop, and both Old Town and New Town. The bad, there is only one working lift and it's very slow. The bed was lumpy, the furniture was worn, the shower door does not seal properly (water runs all over the floor."

"Clean room, great staff, couldn’t believe all the complimentary snacks and beverages in the room. Great views from the lounge."