Find 4 Star Hotels in Cozumel from SAR 334

"3rd time staying at the property. Just need to work on maintenance of property. Example, the lobby bathrooms were not working during our stay. Staff and room were great. Thanks"

"Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort."

"The pool area was great! Our room had a musty/dirty smell. Food was not that great."

"If you plan to stay at this resort, I highly recommend renting a car for your stay. If you don’t, you will be at the mercy of various aggressive salespeople who will quote you wildly different and inflated prices for any activities you might want to do in order to offer you ‘discounts’ if you agree to sit through the vacation club presentation. You will lose hours of your vacation to this harassment and will be subjected to some pretty nasty attitude if you dare to point out that their 30K (plus per person ‘food’ charges every trip) price tag for 25 years of vacations isn’t at all the amazing deal they claim it is. The resort grounds are beautifully maintained and the staff are wonderful - except for the front desk workers and the aforementioned salespeople. The beach has eroded a great deal but the sand is still nice and the water clear. However, this property is located at the end of a line of resorts along the same beach and is adjacent to a nature park which is home to crocodiles. The only reference to this danger are very small signs about wildlife at the edge of the beach. In early April, a guest was brutally attacked by a crocodile in the water in front of the resort. I found out about this just before our trip but we had already booked so I couldn’t change to a different hotel. I watched many couples wander off down the beach towards the park and no one from the staff warned them. The food is bad - the worst I’ve had at any resort I’ve stayed at."

"Room was wonderful, but communication and information wasn’t readily available"

"If you're expecting the traditional all inclusive with the party vibe and things to do, this is not your place. Felt like just being at a hotel. "