Find 4 Star Hotels in Concordia from SAR 763

"The property is not new and some things are showing that - bathroom amenities, kitchen appliances, furniture, etc. overall the room's size is big and really good for a family of 4. You don't feel crowded. Property has a beautiful beautiful view on the ocean. Ocean and beach clean and always easy to find chairs. Elvis was the best taking care of us. Overall we loved it. Everyone genuinely want to help you. Everything super chill."

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"Fantastic "

"The hotel itself is in great condition and looks well maintained, which makes the experience even more disappointing. Unfortunately, the service is on the level of a hostel rather than a proper hotel. The staff give the impression that they’re doing you a favor instead of simply doing their job, which makes interactions frustrating. Room service is practically nonexistent. Our room was cleaned, but no fresh shampoo or shower gel was provided. After calling four times with no result, I had to go and pick it up myself. I also asked to speak with a manager and am still waiting for a callback — which honestly says everything about how things are handled here. Overall, the service is brutally bad and completely undermines what could have been a good stay."

"We have stayed at the Royal Palm several times with zero complaints, or issues. Beautiful spot on a beautiful island. Easy access to everything, and the staff are very friendly and attentive to your needs! "

"Clean room helpful staff, helped you with getting taxi. Nice pool and room and air condition rooms"

"This was one of the most disappointing resort experiences I’ve ever had. The room was fine and the location is beautiful, but the service completely ruined our stay. The resort is clearly and consistently understaffed. At many points, there is only one bartender working — not just occasionally, but regularly — and that same person is often also responsible for running food orders. This means they are constantly leaving long lines of guests waiting just to grab food elsewhere. Calling this service is honestly generous. We repeatedly waited close to 2 hours for meals, and it’s normal to stand in line for 30+ minutes just to get a drink. Today was the final straw. We lined up before 12:00 to order something quick before heading to the airport at 1:00. By 12:15, they hadn’t even started making a single order. There was no realistic chance of being fed before we left — even for something as simple as a hot dog. We spoke with a manager (Colin) on day one after waiting 2 hours for food that never came. He promised to follow up the next day and never did. The staff are clearly overwhelmed — this is a management and staffing failure. Beautiful location, but completely let down by operations that feel dysfunctional."