"The staff are very friendly and helpful and my room was clean. However, there were problems with the electricity that had to be fixed by shutting it off overnight. This resulted in no hot water and no elevator service the next day. I thought we ought to have received a refund on one night's stay, but that didn't happen. We got a free breakfast voucher, which I used, but now I find that my credit card has been charged for that meal anyway, something I'll have to take the time to straighten out....
"The staff are very friendly and helpful and my room was clean. However, there were problems with the electricity that had to be fixed by shutting it off overnight. This resulted in no hot water and no elevator service the next day. I thought we ought to have received a refund on one night's stay, but that didn't happen. We got a free breakfast voucher, which I used, but now I find that my credit card has been charged for that meal anyway, something I'll have to take the time to straighten out....
Erik