"The staff was lovely and apologetic, and we did arrive during a heatwave, so I understand that issues arise. That being said, they are so short staffed that I couldn’t get anyone on the phone from our room and the check in line was wrapped around the lobby multiple times.
Air conditioning was not working in our room (though was fine In the common areas). Access to the pool needs to be arranged in advance, and we were not aware of that. Our key card does not work for some of the...
"The staff was lovely and apologetic, and we did arrive during a heatwave, so I understand that issues arise. That being said, they are so short staffed that I couldn’t get anyone on the phone from our room and the check in line was wrapped around the lobby multiple times.
Air conditioning was not working in our room (though was fine In the common areas). Access to the pool needs to be arranged in advance, and we were not aware of that. Our key card does not work for some of the...
Lauren