"Amazing location with amazing staff! This was a brilliant place to stay and spend our time. The only item we would have liked to have available to us would have been a dinner option other than the buffet - like an upscale steakhouse or fancy menu ala carte. The buffet was good with many options but would have enjoyed a quieter dinner choice for our family. "
"The complex has an excellent restaurant with great views of wildlife and the service was exceptional. The Gym was very good and its equipment was pristine.
Our Boma was very private and it had nice views of various species of wildlife walking by every afternoon as they made their way into the bush for the evening."
"The Room was great and clean. The main fault was the inability to be able to walk out of the lodge and have the freedom to go out to the shops and town. This was because you needed to pay for transport everytime you wanted to leave as you can't walk up to the from gate (risk of being run over by a hippo). This would prevent us from going back in the future. "
"The property was really clean and had good amount of towel plates cutleey etc. the major issue we had was that the roof was leaking everywhere in most rooms. One of the beds was wet and we slept with water dripping next to us the enter night. When I raised it with the reception, there was no apology for the inconvenience but only stating that it was the thatched roof. If they know about the leaks, they should maintain the roof."
"Beautiful and tranquil location. The views are stunning across the hills and Sabie river. The cottage was beautifully decorated and designed. The staff was friendly and very helpful. The food was delicious "
"Estávamos de passagem na cidade e escolhemos o hotel para passar a noite. Hotel maravilhoso, jantar espetacular. No dia seguinte pudemos ver um pouco mais do hotel e ficamos com vontade de estender uma diária para poder aproveitar mais o hotel. Ficará para a próxima. Indico com certeza."
"Perfect in every way. The service and attention to detail is outstanding. Nothing is too much trouble for The Zarafa team. So much thought has gone into the villas and service. The food is delicious. Truly an outstanding stay in every way."
"The place would have been wonderful. BUT THIS PLACE IS NOT TRANQUIL the noise of the trucks on the r40 24/7 roaring past. It sounded like the place was next to the runway at Heathrow. They offered a lesser accommodation away from the road a bit but wanted to charge lots more. I’m sorry but this was not helpful…. Beware if you don’t mind sleeping with ear plugs THIS IS FOR YOU. BEWARE"
"The power was out when we arrived and the staff were less than helpful about providing any torches or lamps. It was off for 24 hours. I would not book through hotels.com again, as these properties offered at the resort are privately owned and therefore the staff have little or no interest in their maintenance. Very disappointing unit, tired. "
"An absolutely wonderful place. The house is beautiful and spacious. Good amenities. The owner was very responsive to any issues we had. I would definitely recommend this place. "
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