"Soundproofing of the room is atrocious. Throughout the night I can hear people talking, shouting, walking about, slamming doors. The cleanliness is also subpar, with visible hair and dirt on the mattress and floor."
"Excellent service, friendly staff, clean and tidy rooms. Modern bathrooms. Quiet location. Great Tappers bakery across the road. Close to the giant Merino tourist attraction."
"Lovely new place with a delightful fireplace and sofas at the entrance. Only a 10 minute walk to the local pub. A warm fire was awaiting us when we arrived after walking back from the local pub in the very cold brisk evening. Mattress was super comfortable."
"Good location and easy access.
The room was clean, and the bathroom and other facilities were in good condition.
The only disappointment was that there was no housekeeping during the stay. The purpose of staying at a hotel or motel is not only having a place to sleep, but also receiving services such as making the bed, emptying the rubbish bins, changing towels, and keeping everything in order. Unfortunately, more and more hotels are no longer providing these services."
"On check in, the staff were very apologetic about the room I’d be given. AC & TV not working as they should, however tips to operate TV given & spare heater was in room. Also found sliding door to bathroom did not close fully, spare blanket should have been cleaner & some milk satchels in fridge were out of date. Found out the hard way. The room had a thin door to adjacent room locked however I heard everything & my neighbour was sick. I too developed cold symptoms the next day so I placed a...
"The bulb in my bedside lamp failed during the night. On a whim, I mentioned this in my check-in review. (I idly wondered who reads these reviews anyway). Within 5 minutes I had a knock at the door - the lamp was fixed immediately.
I was astounded. Not only do they read the reviews - they act on them.
I intended to mention the bulb when I saw one of the staff. To me it wasn't that big a deal as I wouldn't need the light until that night.
The reaction I received assured me that to the...
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