"Very nice hotel, staff was great. Our 5 year old got sick and the staff was awesome and got us extra towels for cleaning up from him getting sick. The room was spacious with an upstairs loft area and a downstairs pull out sofa. Location wasn't walkable with the kids to anything in the center, but it was convenient because parking was free and the grocery store was right across the street."
"Room was ok, not as nice as the other hotel Reina Felicia which we also stayed at earlier in our trip. The room at this hotel was lacking working AC and we told them at 7pm the night arrived. They said they'd come check it in the morning instead of moving us to a new room. Unfortunately, it was super hot and we had a really hard time sleeping. The next day, we complained again and they said they'd check it out and if necessary move us to a new room. We went out for the day and came back. The AC...
"Very clean to the town location. Free parking was on the street and close by. The staff was very accommodating and even exchanged rooms for us (single bed) at no charge. Very convenient (all walking distance) to all of the town’s activities."
"We arrived at 5pm, there were no staff at reception, we finally managed to contact a young lady who after booking us in told us there were no dining facilities. The kitchen had been out of commission for weeks. We asked why we had not been informed, she said that she had been given specific instructions by the director Jose Canto, not to warn guests in advance of the problems. There were only three members of staff on the premises who were unable to offer any of the facilities advertised. As...
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