Find 4 Star Hotels in Benenden from SAR 290

"I stayed at the Great Danes Hotel in Maidstone and was extremely disappointed. On arrival, the reception desk was completely unstaffed, and after a long wait the check‑in was rushed with no information about the leisure facilities and only vague directions to my room. The first room smelled strongly of cigarette smoke, with stained, worn curtains. I requested a room change and was initially told it wasn’t possible, though another room was eventually offered. The leisure facilities were dated, poorly supervised, and the shower area had visible black mould. Dinner was acceptable, but service was slow and staff seemed undertrained. Basic questions about bar options became unnecessarily long exchanges because staff didn’t know what was stocked. Returning to the room, I noticed a damp smell and clear signs of neglect: cracked plaster, dirty curtains, sticky furniture, peeling wallpaper, and visible mould and damp near the door. The carpet also looked unhoovered. The next morning, I discovered the shower had no showerhead at all—just an open pipe, making it unusable."

"Great hotel but could do with some updating. Lovely, helpful staff."

"Breakfast was good lots of choice staff and facilities great"

"Beautiful old hotel with model dining and a beautiful beer garden. Room was great too!"

"Stayed 1 night at the hotel. Got to our room to find dirty socks and clothes by the bed. The staff need to check the rooms properly. Television channels work intermittently."

"Overall we had a lovely stay. Only complaint was that we were cold in the evenings…it was less than 10° outside and the bar had air-conditioning on! We got really cold. The restaurant was also cold, so we only ate there the first night. The food was good, spoilt only by my poached eggs being cool the first day, and when I asked for them to be hot the second morning, they were only just warm! Otherwise a lovely breakfast. Shower very good, and plenty of hot water for baths to warm us up!"

"Clean room, a little cramped, but good. Nowhere to sit apart from the bed. Quieter than expected. "

"Everything was 5 stars "

"We were late for breakfast but there was still a full choice of tasty wholesome food available . Bed very comfortable . Room clean and tidy. Staff were smiley and helpful where necessary. Great location for motorway links etc yet no traffic noise . The only negative experience we had was the car park arrangements charging £5 per night and feeling worried about being fined for overstay / incorrect parking etc. We will look elsewhere on our next visit to Chatham . "