"I would not recommend this hotel.
During our stay in May 2026, the sofa bed in our room collapsed in the middle of the night while my son was sleeping on it under normal use. This created a serious safety concern and significantly disrupted our stay. Photos of the broken sofa bed are attached.
The hotel acknowledged the incident and agreed to provide CHF 150 in compensation. Because the reservation was made through Expedia, the hotel stated that it could not refund my credit card directly and...
"I would not recommend this hotel.
During our stay in May 2026, the sofa bed in our room collapsed in the middle of the night while my son was sleeping on it under normal use. This created a serious safety concern and significantly disrupted our stay. Photos of the broken sofa bed are attached.
The hotel acknowledged the incident and agreed to provide CHF 150 in compensation. Because the reservation was made through Expedia, the hotel stated that it could not refund my credit card directly and...
Dora