Find 4 Star Hotels in Agia Anna from SAR 486

"I booked this four-star hotel for a week to celebrate my Wedding Anniversary. I am sorry to say it is not four-star and everything is old and it needs a total refurbishment. All the public areas: breakfast room- lobbies- corridors were not air conditioned because the nasty Manager would not switch it on in 40•C!! We and all the other guests could not eat the very poor breakfast in the hear. Everyone was sweating in the very sunny and unbearable room. Manager yelled at me because I complained. Everyone was afraid of the arrogant manager who only yelled and banged doors instead of switching in the aircon! I was made to pay in full before arrival-€1,400 - so I could not leave. Many tourists came out with hives over their body due to the terrible heat in the Hotel. Pool is dirty and ladder and tiles broken. Hardly any sun beds or umbrellas. Bar man won’t serve drinks and was very rude. Only four persons to staff a large four star hotel. We were totally disillusioned . I think the surly manager writes all the positive reviews! AVOID LIKE THE PLAGUE! "

"Katerina was very helpful! The boat trip she booked for us was absolutely amazing! "

"This property is beyond beautiful and far better in person than the photos which is hard to believe! Designed at a Small Luxury Hotel of the World, it certainly is deserving of such status. Stefano and the team are wonderful hosts and ensure every ask is accommodated. This is a resort to kick back and relax at. If you're looking for a location with a number of activities to do around the area, this is likely not your place. If you're looking for peace, tranquility and picture perfect views, you couldn't pick a better place. It may have just been the season or a one off but our check-out and final billing was quite unpleasant. We have still not received the final accounting bill via email despite the email address being corrected and provided again at checkout. For some reason the preauth on my Amex was not closed as a final charge requiring a second credit card and we then found out after our departure that there was still an outstanding balance. Inconvenient and options on how to clear it up were limited. Sending credit card details via chats and/or emails is not practical, safe or acceptable. I do hope they can develop some better processes in future to support the confidence and safety of their patrons' financial information. "