"Got to the room and needed service. Dialed " 0 " on the phone was directed by automated operator to front desk where I stayed on hold for 20mins. Hung up , went downstairs and waited in line for 15mins to resolve what should have been a very easy issue. When I checked in they told me the room I booked was not renovated so upcharge and I could get one of the better rooms , then informed me the additional resort fees were as much as I booked the original rooms for. I don't mind paying more if I...
"Got to the room and needed service. Dialed " 0 " on the phone was directed by automated operator to front desk where I stayed on hold for 20mins. Hung up , went downstairs and waited in line for 15mins to resolve what should have been a very easy issue. When I checked in they told me the room I booked was not renovated so upcharge and I could get one of the better rooms , then informed me the additional resort fees were as much as I booked the original rooms for. I don't mind paying more if I...
Richard