"Everything was perfect and better than expected. Good size room, everything is clean, amazing staff, delicious breakfast. Best orange juice I’ve ever had, I believe freshly squeezed. We are coming back and looking forward to stay here for our last night before departure from Vietnam. Thank you very much!"
"Room was not clean, bathroom was NOT clean, after a 1 minute shower drain was blocked and bathroom flooded. Call up reception she looked at it didn’t try to fix the problem or give us another room to shower. "
"They were excellent... Staff was very pleasant... Rooms were very nice... Laundry service had quick turnaround and done very professionally... They also went above and beyond to help coordinate transport... Highly recommend this place if you Come to Hanoi! Love these guys!!"
"I am writing to formally express my profound disappointment and outrage regarding a recent hotel stay booked through platform . The experience was nothing short of a nightmare, severely impacting my travel and well-being, and reflects an unacceptable standard of service from both the property and, regrettably, from Expedia's customer support.Upon my arrival, the pervasive lack of cleanliness was immediately apparent and deeply concerning. The room, particularly the floor, was visibly dirty, and...
"Stay for 7 days, the check in and check out was quick efficient...good reception customer service..the room was clean, bed was comfortable, the bathroom was clean, the towels was clean, fluffy...Wifi was good...fridge was cold...daily room cleaning...the breakfast was good, cooked Vietnamese variety, hot pho soups, salads, coffee, juice..a decent 3-4 star hotel to stay at..great price$...it took care all of our needs to feel comfortable at this hotel."
"I used this hotel because I had to check out of my downtown hotel at 12pm but my flight wasn't until 11:30pm. This hotel was close to the airport and reasonably priced, so I booked a room, even though I was going to use it for only 8 hours. I'm happy I did because I took a nap, showered and felt refreshed for my flight."
"Our stay was mostly good. Bed was comfy, room had decent heating. Overall nice vibe. Breakfast is limited to 6:30-8:30 am.
However, water in the bathroom was quite cold, maybe around 22°C for showering. Slightly run down shower. "
"Nous avons payé 25e/nuit pour la chambre double. Le point le plus positif est le personnel qui est vraiment très gentil et accueillant.
Cependant, il n’y avait personne pour s’occuper de nos bagages, nous avons nous-mêmes pris le chariot pour les descendre de la voiture (notre chauffeur nous a donné un coup de main aussi). Un bout d’un moment l’une des réceptionnistes est venue mais étant plus frêle que moi c’était compliqué pour elle donc j’ai préféré m’en charger. Au départ, personne pour les...
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