"I really wanted to have a positive experience at this hotel, especially as a longtime Hyatt member who has come to expect a certain level of quality from the brand. Unfortunately, what my family and I experienced during our stay two weekends ago was nowhere close to what was represented in the pictures and reviews online.
We were in town for a funeral, so this was already an emotional and exhausting trip. I also had my children with me, which is one of the reasons I specifically chose Hyatt. I...
"I really wanted to have a positive experience at this hotel, especially as a longtime Hyatt member who has come to expect a certain level of quality from the brand. Unfortunately, what my family and I experienced during our stay two weekends ago was nowhere close to what was represented in the pictures and reviews online.
We were in town for a funeral, so this was already an emotional and exhausting trip. I also had my children with me, which is one of the reasons I specifically chose Hyatt. I...
Francesca