"My husband and I have been coming to this hotel every year and have always enjoyed our stays, which is why this year’s experience was so disappointing.
First, I want to recognize Bah at the front desk. She was kind, professional, and genuinely tried to help us. Unfortunately, the manager, Shennae, did not allow her to assist further. Bah was the only bright spot during an otherwise frustrating stay.
I understand that the pool restaurant is operated separately, but guests should be informed at...
"My husband and I have been coming to this hotel every year and have always enjoyed our stays, which is why this year’s experience was so disappointing.
First, I want to recognize Bah at the front desk. She was kind, professional, and genuinely tried to help us. Unfortunately, the manager, Shennae, did not allow her to assist further. Bah was the only bright spot during an otherwise frustrating stay.
I understand that the pool restaurant is operated separately, but guests should be informed at...