"During pre-reservation/check-in they almost additionally charge us thousands AGAIN to “book” our reservation, when we already booked and paid thousands on Expedia months before. Had to get on a call with Expedia to sort everything out and turns out it was a mistake on their end. However the hotel ended up reaching out and clarified things. Also had ants in our room that would crawl on the tables, cabinets, and bed. Room was smaller than expected and walls are thin. There is construction outside...
"During pre-reservation/check-in they almost additionally charge us thousands AGAIN to “book” our reservation, when we already booked and paid thousands on Expedia months before. Had to get on a call with Expedia to sort everything out and turns out it was a mistake on their end. However the hotel ended up reaching out and clarified things. Also had ants in our room that would crawl on the tables, cabinets, and bed. Room was smaller than expected and walls are thin. There is construction outside...
Ming