Find 3 Star Hotels in Prairie Lea, TX from SAR 287

"Don’t wast your time this property is very bad customer service you’ll make you reservation and pay for it and when you arrive they tell you we don’t have a room available By far the worst customer service I have seen in 40 years Save your time and aggravation. "

"Breakfast wasnt bad. My room had water leak from above. Just plain ass hotel"

"Just wish i wont hear the people talking outside the room "

"Staff are always friendly, hotel is close to everything. "

"It very nice place to be at."

"Didn’t have breakfast "

"As others have said some of the rooms are showing wear. The carpet is looking worn and a lot of scratches in the furniture. Having said that our room 412 had an exceptionally clean bathroom and kitchen area. The beds were comfortable and the sheets were great. When my 16 year old and I arrived my husband and mother in law had already checked into our 2 rooms. When I walked into my room it smelled of stale cigarette smoke. I let the staff know but I was too tired to move rooms. I asked they try an ozone clean while we’re out the next day. I should have reminded the staff before I left as nothing was done while we’re out the next day. My husband didn’t notice it and I became nose blind to it. Just smelled every time I returned to the room after being out. Hopefully they will fix it. You would think since our 16 year old was on the reservation they would have given us bedding for the pull out couch. While we were waiting for the sheets we pulled out the couch and there was a huge ugly stain in the middle of it. Sigh… When the staff brought our sheets we told them about it and said we would just let him used the pull out in my MIL’s room. We were super tired and just didn’t want to deal. I really believe with little tweaks this hotel could be so much better. But please replace those pull out couches- just gross. It is in a great location and has a starbucks and a dutch bros right next to it. The rooms were quiet and staff nice. "

"We had a great stay"