"Terrible check-in experience and rude management. We had an awful check-in experience. They tried to give us a room where the balcony directly faced another balcony, leaving us with absolutely no privacy as neighbors could look right into our room. When we politely expressed our dissatisfaction, the manager rudely shouted at us. We were told that because we booked a "cheap rate" through Expedia, they wouldn't help us or give us another room, and that we should contact Expedia instead. They...
"Terrible check-in experience and rude management. We had an awful check-in experience. They tried to give us a room where the balcony directly faced another balcony, leaving us with absolutely no privacy as neighbors could look right into our room. When we politely expressed our dissatisfaction, the manager rudely shouted at us. We were told that because we booked a "cheap rate" through Expedia, they wouldn't help us or give us another room, and that we should contact Expedia instead. They...
Alejandro