Find 3 Star Hotels in Naches, WA from SAR 380

"The staff was extremely unprofessional, smug and told me there was no one I could speak with regarding my dissatisfaction. I asked if she was the owner and she scoffed and told me that she would not contact anyone and she was the only person to discuss the issue with and she refused. If my employees ever treated my clients in this manner, they would be terminated. This 'manager' was a bully. She is ill-equipped lacking diplomacy and conflict resolution skills. They charged my credit card for services not rendered, to include extra charges without authorization or explanation and emphatically refused to explain their reasoning and told me they didn't have to... "

"The associate was very put off that I booked my stay through Hotels.com. A “third-party payer”. The hallway light shone through the door jam of my room. The room was not dark. It was lite up because of the hallway light coming through the entire door jam, top sides, and bottom. My room was next to a mechanical room and I heard squeaks and grinds all night long. And the pillows were as flat as pancakes no support there was four of them every single one of them were flat. "

"Great staff ....great room!! Looking forward to our next stay!"

"The room and lobby were fine. When checking out I let the desk clerk know I had slipped and fallen in the tub that morning. She said she would make note that my room (#328) get adhesive strips. I let her know there were two small strips (1/2” thick, running from front to back) already. I guess that was the next I could expect. "