"The lodge was superb, very helpful and friendly staff all round. They were very flexible with meals for our children (5 & 8 years). All staff I spoke to were really knowledgeable about the local plants and animals but special shout out to Yuri who led our multiple excursions. Only small suggestion for improvement would be to have a small selection of snacks available to purchase, chips, nuts, chocolate etc for between meals but otherwise the meals themselves were delicious.
My complaint is...
"The lodge was superb, very helpful and friendly staff all round. They were very flexible with meals for our children (5 & 8 years). All staff I spoke to were really knowledgeable about the local plants and animals but special shout out to Yuri who led our multiple excursions. Only small suggestion for improvement would be to have a small selection of snacks available to purchase, chips, nuts, chocolate etc for between meals but otherwise the meals themselves were delicious.
My complaint is...
"10 min taxi to main town for meals.
Hotel restaurant vegetarian only and requires booking for dinner.
No air conditioner as it is an EcoVillage, be warned, it is hot and sticky in the Amazon.
Pool was excellent.
Monkeys and sloths in the trees on property. "
"10 min taxi to main town for meals.
Hotel restaurant vegetarian only and requires booking for dinner.
No air conditioner as it is an EcoVillage, be warned, it is hot and sticky in the Amazon.
Pool was excellent.
Monkeys and sloths in the trees on property. "
"Excellent customer service and very friendly staff. Hotel was in great condition, perfectly located with easy access to public transport and nearby attractions."
"Excellent customer service and very friendly staff. Hotel was in great condition, perfectly located with easy access to public transport and nearby attractions."
"A small seven unit property and we were the only ones there on the first night. I don’t know if it was the end of the season, but we had a limited hours of electricity, Wi-Fi, and schedule of meals. Dinner was at 8 PM and we were pretty hungry by then.
It was hot in the late morning, and there was no electricity to turn on the fan. The buildings are outdated, and some need of repairs . The staff was friendly. By B"
"A small seven unit property and we were the only ones there on the first night. I don’t know if it was the end of the season, but we had a limited hours of electricity, Wi-Fi, and schedule of meals. Dinner was at 8 PM and we were pretty hungry by then.
It was hot in the late morning, and there was no electricity to turn on the fan. The buildings are outdated, and some need of repairs . The staff was friendly. By B"
"This hotel lists their location as downtown Puerto Maldonado. Actual location is 20+ minutes outside the town on a dirt road. Impossible to get taxi service to town. The additional trips for food for our Amazon excursions cost 60 soles each way. Driver said price is higher since you have long trip just to pickup client. Resort wanted to charge me for Dinner and Breakfast when my reservation stated both were included.
Staff at resort were nice and understood our frustration with situation. When...
"This hotel lists their location as downtown Puerto Maldonado. Actual location is 20+ minutes outside the town on a dirt road. Impossible to get taxi service to town. The additional trips for food for our Amazon excursions cost 60 soles each way. Driver said price is higher since you have long trip just to pickup client. Resort wanted to charge me for Dinner and Breakfast when my reservation stated both were included.
Staff at resort were nice and understood our frustration with situation. When...
"Property was well maintained, neat and clean. The owner was very friendly and made us feel home.would suggest if you want to stay in a quiet place surrounded by nature."
"Property was well maintained, neat and clean. The owner was very friendly and made us feel home.would suggest if you want to stay in a quiet place surrounded by nature."
"Accommodatie was top, eten was goed, excursies vielen wat tegen. Gids was niet zo enthousiast als ik gewend was gedurende mijn vakantie op andere excursies."
"Accommodatie was top, eten was goed, excursies vielen wat tegen. Gids was niet zo enthousiast als ik gewend was gedurende mijn vakantie op andere excursies."
"Hotel was nice! Close to the river, convenient place. The service was great. However, the room was not good. Although we asked for non- smoking the room smelled like cigarettes. Also, it seemed the room was recently u der constructions and there were some things out of place. Tv was not working at first and it was replaced."
"Hotel was nice! Close to the river, convenient place. The service was great. However, the room was not good. Although we asked for non- smoking the room smelled like cigarettes. Also, it seemed the room was recently u der constructions and there were some things out of place. Tv was not working at first and it was replaced."
"L'hôtel est sympas, la piscine superbe. Il manquerait un plus sur les services, une carafe d'eau potable ou des bouteilles, un lit plus grand dans les chambres (lit de 140cm), et plus de personnel pour le petit dej, très très long. La nourriture n'est pas géniale.
Il faut y aller pour la piscine et la gérante qui est très gentille.
Mais après un trip dans la jungle s'est très reposant. "
"L'hôtel est sympas, la piscine superbe. Il manquerait un plus sur les services, une carafe d'eau potable ou des bouteilles, un lit plus grand dans les chambres (lit de 140cm), et plus de personnel pour le petit dej, très très long. La nourriture n'est pas géniale.
Il faut y aller pour la piscine et la gérante qui est très gentille.
Mais après un trip dans la jungle s'est très reposant. "
"We arrived to La Habana Amazon Reserve (hotel) in Puerto Maldonado, Peru, only to be told that they no longer work with Hotels.com
Our reservation was ignored and we had to go look for another hotel in a place that is completely new today us.
Hotels.con has not refunded my credit card yet. Based on this experience, I don’t expect to use or recommend Hotels.com ever again unless you can promptly remedy this very concerning experience with your service. "
"We arrived to La Habana Amazon Reserve (hotel) in Puerto Maldonado, Peru, only to be told that they no longer work with Hotels.com
Our reservation was ignored and we had to go look for another hotel in a place that is completely new today us.
Hotels.con has not refunded my credit card yet. Based on this experience, I don’t expect to use or recommend Hotels.com ever again unless you can promptly remedy this very concerning experience with your service. "