"The staff were very welcoming and helpful. We were given a free drink because it was our anniversary which was a nice surprise.
Our room was clean and well supplied but would have been nice to have a better view.
The hotel is very well situated opposite the park and within a short walk from the town."
"Very old, rooms could do with a full makeover, curtains need a good wash as do the carpets. Staff were helpful and friendly but the photos did not live up to expectations."
"The lady on reception named Michelle was very polite and helpful. I had stayed in a certain room the previous month and asked if I could be allocated the same room on this occasion.
What i found different from other hotels was Michelle interacted in conversation, i was not treat as a booking but as a person, the room i previously had was available and was duly allocated to me. First impressions count as they say, oh and the room was clean and tidy by the way, i didn't use the bar as I was...
"The room we had were smallish but very well designed to use the space and very clean and stylish. Staff were very helpful. Didn't use the bar area until morning fir the delightful breakfast. Great breakfast. Surrounding area was beautiful and nice and quiet at night.
The only con I could comment was I could here the tv in room next door, but not super bad, just enough that you could hear when trying to sleep.
Otherwise, excellent place and the waterfall behind the place was great even though...
"Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so.
Requested a refund as this was unacceptable to be put in a room with no working water.
Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said...
"Firstly, this is a beautiful building. It has stunning original features including a William Morris designed stained window at the top of the stairs. The guy I spoke to was very nice too. That’s where the good stuff ends really.
Room was cold and damp and I could smell it on my clothes when I left. Not very clean either. It was all just a bit of an odd experience. It was just very tired. It’s such a shame as this could be a fantastic hotel. Did I mention the building is beautiful?
I really...
"Nice hotel in a beautiful location on the edge of the market square in Masham. The staff were really friendly and our room was good, it's a shame the bar closes early, we were up there for a gig at the Town Hall and wanted a drink afterwards with our friends, luckily the Bruce Arms were very accommodating. A nice place to stay, a shame there were no biscuits in the rooms for your afternoon cuppa though."
"We arrived at the property to find that we had been double booked and no room was available as the property was now full. We had to find alternative accommodation in the area and we luckily found one property that had one room left.
Grassington lodge offered no help in finding alternative accommodation due to their error. Extremely disappointed with how it was all handled and how we was treated and we would never use or recommend this property in the future."
"Lovely hotel / pub in a very scenic location. Beautiful views. We had 2 cottages for our extended family group of 7 adults/ 4 children.
Spent the afternoon enjoying the patio drinks and watching the water flow. Had a delicious Sunday dinner in the lovely upper dining room.
Beds were comfortable and had everything we needed . Would definitely stay again ."
"We were lucky as we were allocated a room at the rear of the hotel with stunning views
The staff were extremely helpful and we had a fantastic stay.
This was our first trip to the dales, and were blown away by the location of the hotel, the local businesses etc.
A huge thank you for a wonderful trip."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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