"The hotel is in a good location. The bed was comfortable and clean. Fixtures and fittings are a bit dated and could use a refurb - especially the bathrooms. There was a strong smell on cigarette smoke on the floor and rooms, which i mentioned to housekeeping and was advised a guest might have been smoking, but it was more that than. Generally, this was good comfortable hotel and it was decent value for the price."
"Lovely helpful staff, room was cozy. Peaceful in the evenings. Location was ideal for local attractions Harare Hippodrome, food, shops and banks. Good wifi"
"This is a fantastic gated site the major problem is internet connection, it may be a regional problem, the owners have been responsive and done their best to provide internet services. The on site parking is good and breakfast is served to your room, each single lodge contains all services; fridge, kettle microwave the staff are very friendly offering a washing and ironing service for a small fee"
"My colleagues and I had a wonderful stay at Highlands. The grounds are beautiful. The room was very comfortable as well. The staff is excellent: super friendly and welcoming. Would definitely stay again."
"Very welcoming check-in. We were allowed to check-in very early which was great. Lovely room, friendly staff, quiet location, beautiful public areas, delicious food. The honesty bar and pretty garden are a real bonus. Highly recommended."
"The staff were incredibly kind and the food was just perfect, a home cooked meal but the flavor was amazing. We ate there every night! 10/10 would go back!"
"This place is running a bait and switch operation. We booked a room for 5 people, since the listing said there were 5 beds and it could accommodate up to 10 people. But when our group of 5 (2 adults and 3 children) showed up, they were told they get 1 room with 1 bed. Our group was then repeatedly harassed until we paid for another room in order to not have all 5 in 1 bed. So they basically sell you one room, but then make you pay twice the cost - a classic bait and switch.
Even if it had been...
"The rooms were large and totally comfortable and fine but, like most things in Zimbabwe which uses dollars, was very over-priced for what you got. The hotel was fine but I felt it was a mid-range hotel at a high range price."