Find 3 Star Hotels in Germantown, TN from SAR 273

"Dirty no hot water "

"It was great. We had a fabulous time and loved the rooms"

"The check-in process was quick and easy. The staff we engaged with were pleasant and responsive. My only complaint is that there was a roach in the first room that we stayed in. We were quickly moved to another room, so that response was appropriate from the hotel. They need to do some pest management improvements so that that doesn’t happen to another guest. "

"Very disappointing experience. I checked in on March 24, 2026, and found the carpet soaking wet with a strong detergent smell throughout the room. I reported it to the front desk, but they said they didn’t know what to do. The hotel was fully booked, and no alternative room was offered. No one was sent to dry the carpet, and I had to request towels myself. It was very late, and leaving would have meant losing money. I was also traveling with young children, which made the wet carpet and chemical smell even more concerning. After Expedia contacted the hotel on my behalf, the hotel refused refund and refused any compensation, and reacted as if there was nothing wrong from their side. Very disappointed with the room condition and the lack of responsibility and customer care. This experience was far below expected hotel standards."

"Nice hotel and convenient location "

"Breakfast"

"Beautiful area of town. Breakfast wasn’t amazing, but it was good. The pool and hot tub temps were good, but I the pool room could have used some extra cleaning. Very nice staff, nice and clean room, and overall very good value for the price. "

"Convenient location for Germantown. Staff always helpful. We like having the extra room."