Find 3 Star Hotels in Gatlinburg, TN from SAR 183

"Our 1st room was not in good shape, we could not stay there. Old carpets, stains in the ceiling, old bed. The evening staff were very helpful in finding a room that was acceptable. The sheets were not good quality , they were very thin. The hallways and elevators were not clean. We did not feel overly comfortale staying there .The outside grounds were nice and The breakfast was good."

"This hotel is a hidden gym in my humble opinion. It would fall under the category of outdated for some, but that just added to the charm for me. I will start with my only negative critique, the parking was absolutely atrocious. It was ample, but tight. But once we got parked and made our way in we were greeted by the most delightful clerk, I only wish I could remember her name. Very friendly and she had a mini Jesus on her computer which prompted a great convo and I went to my car and provided her with one of every color. The room was clean and the bed was comfy. The ac worked great! The view was wonderful. Literally everything was within walking distance. The breakfast was standard but filling. The wonderful lady attending to breakfast was an absolute delight. All of the wonderful women working here were absolutely delightful. Real mountain charm! They made my anniversary trip special just by being friendly. I wish I could give them all 10 star ratings. In a world where customer service is falling to the wayside these charming ladies more than made up for it. They, more than anything else, set the tone for a wonderful hotel and getaway!"

"The room was clean and just as shown in the pictures; The loft and bedroom beds were comfortable but the mattress on the sofa was thin and uncomfortable. The bathroom was clean with a nice walk-in shower. The pool and hot tub were excellent. The grounds were scenic and clean. "