البحث عن فنادق بتصنيف 3 Star في فلورنسا من SAR 274

"A stay at a brand under the Hilton umbrella usually carries a clear expectation: seamless service, well-maintained accommodations, efficient problem resolution, and a basic standard of hospitality that justifies the brand’s global reputation. Unfortunately, my recent weekend stay at the Hilton Jackson was a continuous study in operational failure, customer service missteps, and unacceptable room conditions. What should have been a relaxing trip turned into a deeply frustrating ordeal from the...

"Breakfast, quick service and attention"

"The property is in serious need of renovation. The overall cleanliness was very disappointing, and the entire property needs attention. The windows were extremely dirty, the closets would not close properly, and the shower/tub faucet was not working. I also question whether this is a non-smoking property, as the environment did not seem consistent with one. While the condition of the property was disappointing, I want to recognize the excellent customer service we received. The evening lady who...

"Hotel has roaches. I have been killing roaches every night I have stayed here. The washing machine door broke off in my hand on the front loader. The snack machine on the first floor does not work. Floor above me moved furniture all day and night"

"The WORST HOTEL EXPERIENCE I have ever had. The rooms were poorly maintained and had a terrible smell. There were insects inside the room, and the windows did not have proper mesh screens. No body wash was provided, and when I went to the front desk to ask for it, I was given just two tiny sample-sized bottles. The bathroom ventilation fan was not working at all. Overall, the cleanliness, maintenance, and basic amenities were extremely disappointing. I would never recommend this hotel to anyone."

"Overall experience was horrible. I stayed for 4 nights on 2 separate reservations, with 3 rooms. I started out on Monday, 11/2 in room 514. The air in this room did not work, therefore the room never got cool. I checked out on 11/4 and had to check back in on the same day. I arrived and checked into room 829. The toilet did not work. I was switched to room 827. Room 827, the air did not work, the water pressure was low and the water was brown. the morning of 11/5 I advised staff of the air...

"Enjoyed my stay."

"clean"

"The property was very nice. The staff was very nice, very approachable"

"Clean room. Bathroom looked newly remodeled. Hall and common areas were worn. Overall a good place to stop"

"Wonderful staff. Great places to eat near by."

"Everything was good, they just didn’t give me the room I paid for"