Find 3 Star Hotels in East Rochester, PA from SAR 291

"Easy check in/out process. Good location."

"Great stay!"

"We waited over 30 minutes to check in. We arrived around 9:30 pm and no one was at the desk. Other guests went looking on the other floors to see if they could find help. I tried calling the number of the hotel a dozen times, but it never rang. Finally, the clerk reappeared. The Internet and phones were down (we were told that they had been down since 3 pm) and the clerk was busy trying to solve the problem. I suggested that a note be left at the desk to inform guests. While we were waiting for service, another guest was also waiting to complain about not having any Internet. We were tired, had to leave at 4:45 am for an early flight, and were very unhappy of having to stand at the front desk for at least 30 minutes. I will not be staying at a Sonesta again if they are not even able to support their staff."

"The hotel is undergoing renovations, but it seems to be well-thought out in terms of minimizing guest disturbance and having useable common areas."

"The first impression was terrible. The people seemed sketchy, and the lobby was dirty and outdated. The roof over the main entrance had a large hole in it and did not look safe at all. There were people fighting in the hallways in the middle of the night, and the walls were paper thin. I could clearly hear the family staying next door the entire time. I also overheard other guests complaining about fridges in their rooms and toilets not working, so when I got to my room I checked ours immediately. Sure enough, the tub was clogged and the water would not drain properly. The refrigerator was not working either. Although it is advertised as being close to the airport, you actually have to drive in a large loop to get there, and it ended up taking about 20 minutes. I would not stay here again."

"The staff was wonderful!"

"airport shuttle"

"Nice, clean place close enough to the airport. I’d stay here again. "