"I had booked 2 rooms for 2 nights, wheb checking in there were no towels in the room and the safe did not work. When asking to bring us towels, fix the safe, my requests were ignored and one of the receptionists seemed to be ironically smiling when I raised these issues. The next day our room wasn’t cleaned and the issues were still not addressed. The 1 gentleman visiting from the main office was a hospitality professional, kudos to him"
"I had booked 2 rooms for 2 nights, wheb checking in there were no towels in the room and the safe did not work. When asking to bring us towels, fix the safe, my requests were ignored and one of the receptionists seemed to be ironically smiling when I raised these issues. The next day our room wasn’t cleaned and the issues were still not addressed. The 1 gentleman visiting from the main office was a hospitality professional, kudos to him"
Anna