"This hotel turned out to be a balance of trade-offs. I only chose this 3-star property for its convenient location in the city center and because the 4-star hotel nearby was sold out. When I arrived at the train station in the pouring rain, I was unable to get a taxi to the hotel. I called the hotel and was told there was nothing they could do. I was completely stranded. Finally, I asked if the desk clerk could call the taxi for me. She did, and a car came within two minutes. From then on,...
"This hotel turned out to be a balance of trade-offs. I only chose this 3-star property for its convenient location in the city center and because the 4-star hotel nearby was sold out. When I arrived at the train station in the pouring rain, I was unable to get a taxi to the hotel. I called the hotel and was told there was nothing they could do. I was completely stranded. Finally, I asked if the desk clerk could call the taxi for me. She did, and a car came within two minutes. From then on,...
JULIA ESTHER