Find 3 Star Hotels in Brent, AL from SAR 310

"The man at the front desk was exceptionally kind and helpful and extremely efficient. I asked about staying here another time and he was very helpful with the information that I was looking for.."

"Great!"

"The lady that checked us in at the front deck was rude. We had our service dog with us and she tried to tell us that our dogs service badge was not real. After we got checked in she would just stare at us like we was not welcomed if it was up to her. Other than that our stay was great."

"It was a beautiful place. It was clean and smelled good. Room was good and spacious, my only complaint is where the TV was mounted, which is just my grip."

"As a business owners, I dont leave bad reviews because usually a company at least tries. I have waited over 2 weeks to leave this review, however, to see if Evolve would refund me. They havent. The safety and cleanliness issues need no explanation if you look at the photos. This place was gross, smelly, and unsafe. It had improperly placed fire extinguishers, dirty cabinets, bad sheetrock and peeling up flooring, faulty wiring/ lights and an unphotographed bullet hole in a door. The fence that they associate with safety was delapidated and I told them that their security system was no deterrant in that bad neighborhood. We couldnt leave our trucks, loaded with equipment, there for fear of theft. I called the company, evolve, to tell them that the place was unsafe, and unsanitary and that we were leaving. They said okay and opened a case *to see what the property owner would do about it*. I have provided photos and explained my complaints but they defend the property owner and blame us for a fallen door (that almost fell on my carpenter associate who only tried to open it). This fight has been going on for over 2 weeks and they claim to be waiting on proof from the property owner. I'm getting impatient and am really upset that the company upholds NONE of its satisfaction garantees. "