"We enjoyed our stay but ran into a few bothersome things. We arrived over an hour after check in time & our room wasn’t ready. There was no apology, just a “give it another 10 minutes”. And when we inquired about the meeting place for a kayak tour we scheduled, front desk staff was rude. They explained the kayak tour was not connected to them even though the meeting place was at their property. They could’ve politely just pointed us in the right direction. They can deal with the kayak tour owner...
"We enjoyed our stay but ran into a few bothersome things. We arrived over an hour after check in time & our room wasn’t ready. There was no apology, just a “give it another 10 minutes”. And when we inquired about the meeting place for a kayak tour we scheduled, front desk staff was rude. They explained the kayak tour was not connected to them even though the meeting place was at their property. They could’ve politely just pointed us in the right direction. They can deal with the kayak tour owner...
Marie