"Location is excelente! Nice big room, comfy bed and nice hand soap. I went in summer with my husband and 2 kids. I was a little hesitant about paying the deposit thru link after learning that many scammers work that way, but it was the only way since it is a self check in. They do send instructions of everything with steps to enter the room. The key to the room is modern, thankfully my 19 year old got us in quite fast. One thing I didn’t know was that most places in Lugano don’t have air...
"Centric, clean, efficient. This hotel embodies Swiss efficiency and order! Perfect for a hub to visit Lugano and surrounding areas. The breakfast was plentiful and we even received a Lugano pass that makes city and regional buses and train free, and granted discounts on visits like Swiss miniature."
"The room was super clean, we loved the food and had some great interactions with the staff. The locals all come to eat at the restaurant, that says everything! It is such a lovely place g"
"The hotel is in the perfect location for anyone who likes to travel on foot, a short downhill walk from the train station and an even shorter walk of two blocks to the lake, excellent restaurants and cafés. The staff were friendly and helpful, providing us with a city map and free passes for public transportation. This was very helpful for taking the cable car uphill to the train station"
"We were very happy with our stay at this hotel. The room was beautiful, comfortable, and the view from the window was absolutely amazing — overlooking the lake. Waking up to such a beautiful view was a wonderful experience.
The only downside was that the hotel does not have an elevator. We were given a room on the top floor, and carrying our suitcases up the stairs was quite difficult.
Apart from that, everything was wonderful, and we truly enjoyed our stay. We would definitely recommend this...
"The hotel was in an excellent location with a beautiful lake view with a balcony where you can enjoy having breakfast or.. staff were truly amazing, nice, kind and helpful. We will love to stay there again. But, there is a steep where you need to walk up to the hotel or you can take taxi.
From USA,
HR"
"Well first problem I have been double billed once by expedia and then second by the hotel. Took over an hour waiting for entry to the room. The Wifi didn’t work. the television didn’t work and the assigned parking wasn’t assigned. The room was very clean and the appliances state of the art. The restaurant was great and the breakfast was excellent. I didn’t enjoy not having a person to speak with and every response was that they would pass in on to the local staff but nobody was there."
"An incredible location with breathtaking views. Just be aware that you’ll either need to park at the bottom of the mountain and take the funicular, or park farther away and walk to the apartment. This wasn’t a problem for us and was absolutely worth it, but it’s helpful to know in advance, especially if you have heavy luggage or mobility concerns."
"Beware, home does not have AC. No Soap, shampoo or essentials. Bad mattress, my husband was sinking. No lights in hall way. Not enough towels for 3 night stay, we checked out next morning."