"Very disappointing and unacceptable experience
My stay at this hotel was extremely disappointing. When we arrived, there was no one available to receive or assist us, and there was no clear signage or hotel name to help us identify the property. The room also had no proper lighting, and basic essentials such as toilet paper were not provided.
What made the experience even worse was the attitude of the staff. Their behavior was extremely rude, unprofessional, and disrespectful. Most shockingly,...
"BED BUGS!!! I stayed at this place for 4 days and woke up first day with bite marks all over my body. Since there is no front desk, communicating and getting a new room took hours as the staff online would respond every 3 hours with one sentence max. Upon my trip, I tried to get In touch with the hotel regarding my issue and they simply just ignored, offered no compensation nothing. Terrible."
"Wir hatten eine super Zeit und können das Resort definitiv weiterempfehlen.
Super ausgestattetes, großes Appartement, moderner Wellnessbereich, top Gastgeber, sehr empfehlenswertes Abendessen im Restaurant und landschaftlich schön gelegen :)"
"erstens muss ich sagen, ich hab ja selbst gebucht. Nur sind die Foto´s und das drum herum ja um vieles netter.
Solch ein Zimmer würde ich nicht einmal als Personal zimmer weiter geben. Und ich bezahl 80 Euro.
Das Frühstück war so lala"
"Sehr freundliches Personal, sehr sauber das gesamte Haus und Zimmer, reichhaltiges Frühstück mit Service am Tisch, schöne Aussenterrasse und -Gastronomie, sehr ruhige Lage am Ortsrand"
"Eu e minha amiga ficamos extremamente decepcionadas com o hotel. Totalmente diferente do anúncio. O quarto não estava limpo direito, tendo resto de cabelo dos hóspedes anteriores. Muita poeira no quarto, os móveis pareciam que não limpos há tempo. Tudo muito antigo e mal preservafo. E além disso, pela noite surgiram muitas moscas que não sabíamos como estava entrando no quarto, algo que acredito que seja comum, pois havia um mata moscas manual no quarto. Só conseguimos dormir, depois que minha...
"The lady who greeted me on arrival was super friendly and welcoming and made me feel like I had come to the right place (feel terrible for forgetting her name or I would have mentioned it), the rest of the staff were just as pleasant, the breakfast selection was good and all the facilities were perfect to come back to after a day up the slopes."
"Use tram 3 from.the main station to get here. I used a 24 hour travelcard to get around. Beautiful views from hotel. I didn't have a mountain view though, just a concrete wall. They even provide fans. This is a must. Great breakfast. Again lots of smoking outside of the property."
"Although laundry facilities were listed as an amenity, i could not find them on site. There are laundromats nearby. Otherwise, the property was absolutely charming and a great find in Altstadt. "
"Schöne Wohnung, gute Betten, Lage gut. Verbesserungsvorschläge: 1. Kühlschrank frostet zu sehr. 2. TV ohne Kanalverbindung? 3. Abfluss im Bad war sehr träge. "
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