Find 2 Star Hotels in Prairie Lea, TX from SAR 202

"Everything was dirty, floor, linens, bathtub, desk, pillows it was terrible! We arrived at 3:00 am we were not willing to change. Stay away from this place. "

"I have traveled the world for the last 40 years I never had customers service front desk like that ever. I arrive at the front desk at 9:30pm after driving for 4:30 hours the front desk person was the rudest and the most unprofessional person I have seen in 40 years. I come in and say hello I need to check in here is my confirmation number she answered like that I don’t have any rooms we are all booked I said I am not asking for a new room I have reservation and it’s confirmed and paid for she said I don’t care about you reservation I am booked. I said you haven’t even looked at my confirmation I showed her my confirmation and even pulled out my credit card app to show her that is paid . She answered I don’t care about you reservation or your payment I don’t have any rooms I am not going to go back and forth and if you don’t leave I can call the police I asked to talked to a manager she said it’s no manager here today you can come back tomorrow and talk to someone this is by far is the worse customer service person I talk to ever . It’s very pathetic that you let 18 years old to run your business I have owned my business for 38 years I talked and seen tens of thousands of people a year I never seen that bad and poor customer service person anywhere. She did not want to give me her name but in the end she did her name is lani and I am sure you can find her name easily I arrive at 4/10/3026 at 9:30 pm This is just the beginning I am not going to let this just pass "