"Good location but that was it.
Pool closed despite being advertised as being open from March 1st Andy’s arriving on April 4th, no advance warning of this. With 2 young boys with us this was deciding factor in booking this particular hotel, had we been notified prior to our stay we would have cancelled our booking.
Check in was appalling, very slow and staff on reception lacked customer service skills. They said they would pass our feedback on to the manager and someone would be in touch, we...
"Good location but that was it.
Pool closed despite being advertised as being open from March 1st Andy’s arriving on April 4th, no advance warning of this. With 2 young boys with us this was deciding factor in booking this particular hotel, had we been notified prior to our stay we would have cancelled our booking.
Check in was appalling, very slow and staff on reception lacked customer service skills. They said they would pass our feedback on to the manager and someone would be in touch, we...
Kirsty