"I called in advance to make sure all amenities were available, and I was assured everything was perfect. When we arrived we found the pool and hot tub filthy, the jets in the hot tub inoperative, and the shuttle bus not available. Garbage around the pool was not picked up the entire weekend, and the promised hot breakfast was not available due to “kitchen maintenance “.
When I asked to speak to a manager I was told there is no manager on weekends, and that Expedia is responsible for all...
"I called in advance to make sure all amenities were available, and I was assured everything was perfect. When we arrived we found the pool and hot tub filthy, the jets in the hot tub inoperative, and the shuttle bus not available. Garbage around the pool was not picked up the entire weekend, and the promised hot breakfast was not available due to “kitchen maintenance “.
When I asked to speak to a manager I was told there is no manager on weekends, and that Expedia is responsible for all...
Dawn