"Original I was told that they’d call me when the room was ready… The receptionist was short and seemed annoyed… At ~3:00 PM and not having a call back we went and found a most cordial and apologetic receptionist regarding my experience… She was able to locate a beautiful room overlooking the ocean… Our stay from that point was, I’m sure, how guests are to be treated and I expressed my gratitude for their kindness…"
"Original I was told that they’d call me when the room was ready… The receptionist was short and seemed annoyed… At ~3:00 PM and not having a call back we went and found a most cordial and apologetic receptionist regarding my experience… She was able to locate a beautiful room overlooking the ocean… Our stay from that point was, I’m sure, how guests are to be treated and I expressed my gratitude for their kindness…"
Michael