"Everything is good except the elevator usage is for transporting luggage only. We stayed on the 3rd floor, during checkout we ask a service staff outside our room that we needed the elevator for the luggage, she told us it's out-of-service. So we carried our luggage down the stairs. At the front desk we informed the staff that the elevator is not working, and was told it's working. So it was a bit confusing about the condition of the elevator."
"Everything is good except the elevator usage is for transporting luggage only. We stayed on the 3rd floor, during checkout we ask a service staff outside our room that we needed the elevator for the luggage, she told us it's out-of-service. So we carried our luggage down the stairs. At the front desk we informed the staff that the elevator is not working, and was told it's working. So it was a bit confusing about the condition of the elevator."
Yuan