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"First of all, the owner doesn’t speak English. When I checked in she didn’t expect I was coming. Then she asked me for money when I already paid online. There was not internet, no power daytime. No water sometime."

"Hi Hotels.com, this is the first time I have tried your website to book hostel for my travel, and you made me really dissappointed. I reached Chaung Thar at 3 am, then I saw all the lights of this hostel off, I thought that they were sleeping so I waited outside till 6 am to call the number of the hostel that you provide via email. A man took the call and said something that I didn't understand. Then I went to the hostel to knock the door but no one answered me. I looked through the window and...