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"I have stayed here many times and its always been clean and comfortable and the staff always friendly. However this time they went above and beyond. My son won an award at his football presentation and the staff at the hotel upgraded us to a bigger room and gave him a free drink and a snack. The barman also gave me a free drink too. I am always impressed with the staff here and this is the reason we keep coming back. Thank you to everyone who made his night even more special! "

"Stayed here a couple of times and it’s always been a lovely stay. Good location for Chester zoo and Cheshire oaks. "

"Comfy, spacious rooms, cleanliness was excellent, lobby-restaurant-bar very nice decorated, very clean and convenient! Breakfast was fine and very well priced. We really enjoyed our stay. However, there is a little complaint which refers to smoking area, although this goes for almost every hotel, airport, public space in the UK. Smoking area should be a covered space with a few seats or a table as well. In this hotel there was a space outside the restaurant with a few tables that could be used by smokers although not covered. I think it's easy to find a way to serve smokers as well and treat them like human beings that we are."

"Excellent comfortable hotel. Food superb and the grounds are amazing "

"Breakfast was excellent, very comfortable bed, pool facilities were nice, quiet and clean, the shower in the room fluctuated in temperature and there were limited vegan options at the resturant (would love to see simple tomato pasta on the menu) but otherwise an excellent stay"

"Great "

"We stayed for 2 nights as it was close to Alton Towers. Hotel itself was quite dated and the bedside tables were ancient and well used but the hotel was really clean and the staff and service was fantastic, I would definitely stay here again x"

"Clean, comfortable bed. Excellent Customer Service. Breakfast was great. "

"Fantastic place to stay We went as a family with children 11 and 14 who enjoyed the pool after a long day at Alton Towers The only down fall or negative point would be the toilet roll in the rooms were awful and cheap that needs looking into. Otherwise a fantastic stay and I’ll be staying again sometime. "